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Q: What's in Uhavehop POS Solution Pack?
A: Uhaveshop POS offers a comprehensive suite of solutions, including Front of House (FOH) systems, Kitchen Display Systems (KDS), Customer Relationship Management (CRM), a mobile app, Scan Order H5, Feedback tools, eMenu, Queue System and an ADMIN interface. These features are available in both SaaS and Private Deployment modes, providing flexibility to meet the unique needs of your business, whether you prefer cloud-based or on-premise solutions.Most importantly, we support fully customization... -
Q: Which countries or regions does PosVox support? Does it handle multiple currencies?
A: PosVox can be used in virtually any country or region, with full support for local currencies. Online payment compatibility may vary depending on your payment provider, but we support integration with most local gateways. Contact our team to learn more about regional support. -
Q: Do you offer mobile POS or handheld devices?
A: Yes. We can provide handheld POS devices upon request. You can also use your own smartphone, tablet, or personal computer to manage sales and operations with PosVox. -
Q: What printers and barcode scanners are supported by PosVox?
A: PosVox uses direct command-based printing, supporting any printer that follows ESC/POS (for receipts) or TSC (for labels) protocols—no drivers needed. We also support most modern, standard USB or wireless barcode scanners. -
Q: I already have a printer or barcode scanner. Is PosVox compatible with existing devices?
A: In many cases, yes. PosVox is compatible with thermal printers that support ESC/POS commands and label printers that use TSC protocol. Most barcode scanners that support QR and barcodes will also work. Please consult our support team or device manual for compatibility details. -
Q: Can your system work offline? Can I still process transactions without internet?
A: Yes. Most POS functions continue working offline, including cash and loyalty-based payments. However, online payment features that rely on external APIs will require an internet connection. -
Q: Does PosVox support cloud management? Can I access my sales data anytime, anywhere?
A: Yes. PosVox offers both cloud-based and hybrid local-cloud management, giving you real-time access to your sales data from anywhere. -
Q: Does the POS system support credit cards, debit cards, and mobile payments?
A: Absolutely. PosVox supports credit cards, debit cards, Apple Pay, Google Pay, cash, store credits, and even mixed payments within a single transaction. We also support split billing, allowing multiple people to pay separately on the same order. -
Q: Does your POS system support multiple languages?
A: Yes, PosVox supports all languages, including right-to-left languages like Arabic. If your preferred language isn’t available, simply contact our support team—we can usually add it within one week. -
Q: How much does the PosVox POS system cost? Are there any subscription fees?
A: PosVox offers a wide range of pricing plans—from free to fully customized solutions. You can visit the "Pricing" section on posvox.com to explore the options. We provide a permanent free version to make quality POS tools accessible to everyone. -
Q: What industries does PosVox support?
A: PosVox is designed for high-volume industries such as retail and food service. We offer standardized POS software and hardware solutions, and we also support industry-specific customizations tailored to your unique operational needs. -
Q: Can I import my existing sales data into PosVox?
A: Yes. Our technical team will assist you in migrating your existing sales data into the PosVox system. You won’t need to do it yourself. -
Q: What kind of customer support does PosVox offer?
A: Free plan users can reach us via email. All paid subscription users receive 24/7 customer support via phone and live chat. -
Q: Is PosVox secure? How is customer data protected?
A: PosVox stores data on secure Amazon cloud infrastructure. For custom clients, we also support local data deployment. Our security measures include hardware/software firewalls, encrypted data transmission, brute-force protection, and multi-factor authentication, ensuring enterprise-grade protection. -
Q: Does PosVox support loyalty programs, coupons, and discount campaigns?
A: Yes. Our built-in CRM module includes comprehensive tools for membership management, promotions, discount rules, and loyalty programs. -
Q: Can PosVox be used across multiple store locations? Does it support centralized management?
A: Yes. Depending on your subscription plan, PosVox can support multiple store locations. All branches can be centrally managed through the same system. -
Q: Can PosVox handle inventory management or connect to existing inventory systems?
A: Absolutely. PosVox enables real-time inventory tracking for each product or menu item, helping you monitor daily stock usage and implement standardized inventory practices. We also offer full inventory modules including purchasing, stock-in/out, supplier management, item issuance, and invoice tracking—designed specifically for the needs of retail and food service businesses. -
Q: Can I assign roles and permissions to my staff?
A: Yes. PosVox allows you to define staff roles and permissions via the admin panel. Each employee can be assigned a role, and their access within the management app will vary accordingly based on their job function. -
Q: Is the POS system difficult to set up? Do I need a technician to install it?
A: PosVox uses a modular, distributed architecture. After registering an account on posvox.com (or having one set up by our support team), you can activate additional features as needed. Hardware setup is very simple. For customers with custom deployments, our team will provide tailored networking guidance. -
Q: Do you offer POS hardware? What is the warranty policy? Can I buy the hardware separately?
A: Yes, PosVox provides an all-in-one POS system with both software and hardware. Our devices come with a lifetime warranty against non-human damages. For damages caused by misuse, repair costs will be assessed individually. Hardware can be purchased separately, but please note that third-party software may not be fully compatible—we recommend conducting a compatibility assessment beforehand. -
Q: Do you offer white-label solutions or reseller partnership opportunities?
A: Yes. If you're interested in becoming a reseller or white-label partner, please contact our support team or submit the partnership form on our “Become a Partner” page. -
Q: We're a SaaS provider or systems integrator—can we deeply integrate PosVox via API?
A: Absolutely. With the Premium plan, PosVox offers full API access for deep integration and secondary development by partners or developers. -
Q: Can PosVox provide a self-hosted or private deployment for internal use only?
A: Yes. We can assess your requirements and offer a fully customized self-hosted solution, complete with a partnership agreement and deployment plan. -
Q: Do you provide OpenAPI access to connect with our existing ERP, CRM, or membership systems?
A: Yes, OpenAPI access is included with the PosVox Premium plan for seamless integration with third-party platforms. -
Q: Our company has special business processes. Can PosVox provide localized deployment and custom development?
A: Yes. We support localized deployment and custom solutions to match your internal processes. -
Q: Can PosVox be customized for my specific industry or unique interface needs?
A: Yes. We offer tailored customization services based on your industry requirements and operational needs. -
Q: Does PosVox offer APIs for developers to build custom integrations?
A: Yes. PosVox offers OpenAPI access. Please confirm whether your current subscription includes API access or consider upgrading to a Premium plan. -
Q: What happens to my data if I stop using PosVox? Can I export it?
A: You can export your data anytime—there are no restrictions. You retain full ownership and access. -
Q: Can I access sales and inventory reports on my mobile phone in real time?
A: Absolutely. The PosVox mobile app allows you to track sales, manage inventory, and edit products anytime, anywhere. Waitstaff can use the app for order taking, kitchen staff for ingredient management, and each role sees a tailored interface. -
Q: Is tipping supported for service-based businesses like salons or cafés?
A: Yes. PosVox includes built-in tipping functionality, allowing customers to add a tip during checkout. -
Q: Does PosVox support gift cards and store credit?
A: Yes. PosVox includes features like gift cards, discount codes, loyalty points, member tiers, and stored value accounts as part of its marketing toolkit. -
Q: Can I customize the POS interface to fit my specific business workflow?
A: Our POS interface is the result of extensive design experience, optimized for efficiency and ease of use. For this reason, interface customization is not supported. -
Q: How often is the system updated? Are updates automatic?
A: The PosVox admin panel is updated automatically on a weekly basis. For installed client applications, updates must be triggered manually or with assistance from our support team. -
Q: Can PosVox integrate with third-party accounting software like QuickBooks or Xero?
A: Yes. PosVox provides an OpenAPI that enables integration with most third-party systems. Please check whether your subscription plan includes API access; if not, you may need to upgrade to a version that supports this feature. -
Q: Do I need to sign a long-term contract or commit to a fixed service period?
A: Not at all. PosVox subscriptions are flexible—you can subscribe monthly or longer based on your needs. After your subscription ends, we will retain your data for up to 15 days.
